How do you handle a dispute with a car dealer over price or condition?
Short answer: Raise the problem calmly at the time, refer to the written quote and the condition you described, take photos, ask for the reason for any change in price in writing and, if you cannot agree, you can decline to hand over the car before it leaves, because once it has gone and payment is made it is much harder to reverse, and your state consumer authority can advise if the dispute continues.
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List Free →Keep the quote
A written quote is your main evidence of what was agreed, so keep it and refer to it.
Decide before it leaves
The best time to refuse a changed price is before the car is loaded, when you still have the choice.
Know where to go
Consumer authorities handle complaints about unfair dealing, and they can explain your options.
How ScrapTrade Fits In
ScrapTrade holds payment in escrow, which gives you leverage and a documented record if something goes wrong.
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